This Refund Policy governs the refund process for purchases made through Fluxosphere, an online file compression and decompression application (“Service”), provided by [Your Company Name] (“Company”). By using the Service, you agree to be bound by this Refund Policy.
1. Eligibility for Refunds
1.1. Subscription Fees: Refunds may be requested for subscription fees paid for access to premium features of the Service (“Subscription”).
1.2. Validity Period: Refunds are only available within a specified period from the date of purchase, as outlined below:
Monthly Subscription: Refunds are available within [X] days from the date of purchase.
Annual Subscription: Refunds are available within [Y] days from the date of purchase.
1.3. Exclusions: Refunds are not available for one-time purchases, promotional offers, or discounts, unless otherwise specified at the time of purchase.
2. Refund Process
2.1. Request: To request a refund, you must contact our customer support team within the specified refund period, providing your purchase details and reason for the refund request.
2.2. Review: Refund requests will be reviewed by our customer support team, who will determine eligibility based on this Refund Policy.
2.3. Approval: If your refund request is approved, the refund will be processed to the original payment method used for the purchase within [Z] business days.
2.4. Notification: You will be notified via email once the refund has been processed. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.
3. Exceptions
3.1. Fraudulent Activity: We reserve the right to refuse refunds for purchases made through fraudulent activity or unauthorized use of the Service.
3.2. Violations: Refunds will not be provided for users found to be in violation of our Terms of Use or engaging in abusive or fraudulent behavior.
4. Contact Us
4.1. Questions: If you have any questions or concerns about this Refund Policy, please contact us at [email protected]
